Privacy policy

Last updated: May 1, 2026

Arak Studio ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect information when you visit arakstudio.com or make a purchase from us.

Information We Collect

We collect personal information that you provide directly to us, including:

Identity and contact information: name, email address, phone number, billing and shipping address
Payment information: processed securely by our payment partners; we do not store full card numbers on our servers
Order information: products purchased, order history, delivery preferences
Communication records: emails, WhatsApp messages, and customer service inquiries

We also collect information automatically when you visit our website:

Device and usage data: IP address, browser type, device identifiers, pages visited, time spent on site
Cookies and similar technologies: see our Cookie Policy on our website for full details

How We Use Your Information

Process and fulfill your orders, including shipping, customs documentation, and customer service
Send transactional communications such as order confirmations, shipping updates, and delivery notifications
Send marketing communications, with your consent, which you can unsubscribe from at any time
Improve our website, products, and customer experience
Detect and prevent fraud or unauthorized transactions
Comply with legal obligations

Legal Basis for Processing (EU/UK Customers)

Where applicable, we process your personal data on the following legal bases: contract performance (to fulfill your order), legitimate interest (to improve our service and prevent fraud), consent (for marketing communications and non-essential cookies), and legal obligation (to comply with applicable law).

How We Share Your Information

We share your data only with trusted third parties who help us operate our business:

Shopify Inc. — our e-commerce platform, which hosts our store and processes order data
PayPal Holdings, Inc. — to process international payments
DHL Express — to fulfill international shipping and customs documentation
Google LLC — for analytics (Google Analytics 4) and Google Workspace email services
CliQ — for domestic Jordan payment transfers
Klaviyo — for transactional and marketing email delivery, where applicable
Meta Platforms, Inc. — for advertising and conversion tracking via Meta Pixel

We do not sell your personal information to third parties.

International Data Transfers

Because we operate from Jordan and use service providers based in the United States, European Union, and other jurisdictions, your data may be transferred and processed outside your country of residence. We ensure appropriate safeguards are in place, including standard contractual clauses where required.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Order records are typically retained for 7 years for tax purposes. Marketing data is retained until you unsubscribe or request deletion.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Access: request a copy of the personal data we hold about you
Correction: request correction of inaccurate or incomplete data
Deletion: request erasure of your personal data, subject to legal exceptions
Restriction: request that we limit processing of your data
Portability: receive your data in a structured, machine-readable format
Objection: object to processing based on legitimate interests, including direct marketing
Withdraw consent: withdraw consent at any time where processing is based on consent

To exercise these rights, contact us at info@arakstudio.com. We will respond within 30 days.

Security

We implement reasonable technical and organizational measures to protect your data, including encrypted connections (HTTPS), secure payment processing, and restricted access controls. However, no method of transmission or storage is fully secure, and we cannot guarantee absolute security.

Children's Privacy

Our website is not directed at children under 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be communicated via email or a prominent notice on our website.